Does anyone use just eat?

I have found their customer service to be absolutely abysmal. So many times, including this evening, the driver has not delivered my items but has marked the order down as delivered. And they won't give you a refund. Their telephone customer agents can't even contact the driver by phone if they're having trouble locating you. I must have had over £50 worth of orders that they haven't given me a refund for un the last few weeks 

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