eBay purchase came in ruined. Can’t reach out to eBay anyone with any tips?

Item was a 2020 razr cellphone. Came with everything...almost. Turns on fine then you started to notice the random turning off the screen sticking out and charging it takes completely forever to get it to work. Paid $1000 has no return policy. Tried to call eBay but seems like cause of this virus i can’t reach out to anyone. What should I do? The guy doesn’t accept the phone to be returned. 

3 Answers

Relevance
  • 1 month ago

    This is why phones should be purchased Only from reliable authorized dealers.  

  • 1 month ago

    Use the "Contact seller" > "Not as described" option.

    Detail the problems and differences to the original description. If the seller ignores it, after a few days you will have an option to request ebay step in and force a refund.

    The sellers "no return" clause is irrelevant if what they sent you is in any significant way different to the item the listed.

    Sending something different to what is described is fraud.

    As long as you abided by all ebay rules, you should get your money back, but you must go through the proper ebay procedures to do it.

  • 1 month ago

    You go through eBay's email system. If you went outside of eBay to pay for the phone, you are SOL. 

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