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Is there a way to retrieve my Xbox account?

Not my Xbox, but my bff’s. My friend (fake names), Sarah let her mom, Hannah, set up her Xbox Live and stuff like that. Hannah (the mom) used her charter email for the account.

The email account was suspended because her mom disconnected it, or something along those lines, but now the account is inaccessible because the email doesn’t exist. They can’t get into that email.

Because they can get into that email, they can’t access the account and change the email, etc. My friend has had that account for around 3 years and all of her progress and all of the money she spent on it will be gone.

Is there anyway to get it back? 

1 Answer

  • 2 months ago


    Everything was registered through her mother’s details. Without those there is no access.

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