What is the most effective way that a manager can deal with a customer who is pissed about how he/she was treated by an employee?
Can a manager ever show that he/she is indifferent to a customer's complaints no matter how trivial they may seem?
- 4 weeks ago
Your first task is to make the customer feel good that they told you about a concern they had.
You think it's trivial. The customer does not. Whose opinion matters?
You should model the behavior to the employee that you'll both team up and do whatever it takes to make the customer happy.
Or you could try to win an argument with a customer. Good luck.
- Elaine MLv 74 weeks ago
Indicate that you're taking it seriously and will talk to the employee
Be respectful (even if the customer is in the wrong).