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What is the most effective way that a manager can deal with a customer who is pissed about how he/she was treated by an employee?

Can a manager ever show that he/she is indifferent to a customer's complaints no matter how trivial they may seem?

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  • 8 months ago

    Your first task is to make the customer feel good that they told you about a concern they had.

    You think it's trivial. The customer does not. Whose opinion matters?

    You should model the behavior to the employee that you'll both team up and do whatever it takes to make the customer happy.

    Or you could try to win an argument with a customer. Good luck.

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  • 8 months ago

    Sympathize

    Indicate that you're taking it seriously and will talk to the employee

    Be respectful (even if the customer is in the wrong).

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