Why was I locked out of my account and why was my e-mail address changed   ?

5 Answers

  • 1 year ago

    Your Yahoo account is locked 

    To protect your account, it may be temporarily locked after too many unsuccessful attempts to sign in. It will unlock automatically after 12 hours, but you can always regain access immediately using the Sign-in Helper. 

    If you've been asked to verify your identity multiple times, our system may have detected a threat to your account. When this happens, we may temporarily lock access to protect your information. Below are reasons why your account might be repeatedly locked: 

    Our system detected a risk to your password. 

    Your IP address is hidden or constantly changing. 

    Login attempts are occurring from different geographic locations in a short period of time. 

    If your account is affected, be sure to secure your account and update your recovery information.

    You email address can not be changed.

  • 1 year ago

    you need to ask yahoo this question

  • Sharon
    Lv 7
    1 year ago

    Email addresses cannot be changed. This is how to recognize and secure a hacked account: https://help.yahoo.com/kb/SLN3516.html

    This is how to recover your account if you have password/sign in problems: https://help.yahoo.com/kb/SLN2824.html

  • 1 year ago

    I'm having same issue.

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  • Anonymous
    1 year ago

    That only happened in your imagination

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