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Anonymous
Anonymous asked in Business & FinanceCorporations · 8 months ago

Does anybody in the customer service industry do their job properly?

Can they speak the English language? Do they constantly foul up everybody's orders? Is it their duty to make every customer's life miserable?

Is it any surprise that impoverished and foreign people do those jobs?

7 Answers

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  • 8 months ago
    Favourite answer

    Customer service has suffered primarily because so many companies hire cheap people who cannot speak the customer's language, and neither know nor care about service standards acceptable in other countries. You always have the right to ask to be transferred to a supervisor or customer service manager who speaks your language.

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  • RICK
    Lv 7
    8 months ago

    Been dealing with customer service as a customer for over 60 years

    The good far outweigh the bad

    Majority who are treated badly are jerks that deserve it (which your post shows you to be)

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  • 8 months ago

    Companies think they are saving money outsourcing customer service activities abroad. But sadly, most of these foreign workers have thick/incomprehensible accents, and their English language skills are not so hot. In addition, they are not well trained and do not know how to handle anything that is not in their scripts.

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  • Anonymous
    8 months ago

    It depends on where you live. In my town and city it's mainly blacks and whites still.

    If you get white workers with some blacks, you are going to get friendly good service for the most part.

    As far as foreigners, illegals, and minorities go, it's almost always bad service. 

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  • Judy
    Lv 7
    8 months ago

    Are you done now with your rant? Most people in customer service do their jobs.

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  • hamel5
    Lv 7
    8 months ago

    Try being less of a jerk and you'll get better service

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  • A.J.
    Lv 7
    8 months ago

    In Las Vegas they do, where I live. 

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