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iSAAC
Lv 4
iSAAC asked in Business & FinanceCredit · 8 months ago

shady collection agency?

i’m planning to start payments of my loans soon and the collection agency i’m dealing with is Performant recovery inc. They got some very bad reviews dealing with consumers before. I’ve read that this agency is unprofessional and steals money.

how can i not fall into any traps while making payments with this agency? is there a way to deal with a different one?

11 Answers

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  • 8 months ago

    People lie. It is impossible for them to steal the money that you send them - payments toward a debt. Keep track of what you send them and if a payment goes missing, send them proof that you paid it.

    Source(s): Certified Paralegal, with 25+ years' experience.
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  • 8 months ago

    How many complaints are there against Performant Financial Corporation – Performant Recovery? 

    The BBB has closed 245 complaints against Performant Financial Corporation in the past three years, with 36 closed in the past twelve months. The majority of complaints have alleged problems with advertising and sales, with most of the remainder fairly evenly split between billing and collection issues and problems with customer service.Since March 2015, the Consumer Financial Protection Bureau (CFPB) has closed 105 complaints against Performant. Justia lists at least 5 cases of civil litigation naming Performant as a defendant. 

    Contact Information 

    Performant Financial Corporation 

    Performant Recovery Inc 

    333 N Canyons Pkwy., Ste.100 

    Livermore, CA 94551-9480 

    Website: http://performantcorp.com/ 

     

    Is Performant Financial Corporation a scam? 

    They’re legit. It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely Performant would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. 

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  • Anonymous
    8 months ago

    I agree with B-Dub. Make a one time offer of half the amount owed and see what they say.

    Also, don't worry too much about negative reviews. This isn't like a hotel or restaurant. Nobody wants to deal with a debt collector and they're already in a bad mood because they owe money to begin with. As long as you document everything, and ask for the debt forgiveness to be sent via letter, you'll be fine.

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  • Anonymous
    8 months ago

    Chances are they don't steal money. And don't take the word of obvious deadbeats.

    Just pay with checks where you have a record of payment and keep a running ledger at home.  You can probably even pay the merchant directly. (unless it was sold)

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  • Judy
    Lv 7
    8 months ago

    No you can't deal with another agency instead. Make a copy of each payment before you send it, and make sure it's clearly marked what it's for.

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  • Anonymous
    8 months ago

    < is there a way to deal with a different one? >

    Not unless they sell your debt to another one.

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  • 8 months ago

    They are who owns your debt, you can't just pick someone else.

    The way to avoid them is to have paid as agreed in the first place.

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  • R K
    Lv 7
    8 months ago

    once your account has gone to a collection agency,that's who you have to deal with.

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  • 8 months ago

    You cannot select a different collection agency.

    However, the two most important rules are:

    1) Never, ever speak to them on the phone, for any reason whatsoever. Communicate only in writing, never on the phone. Do not call them. If they call you, hang up, without even saying one word. Once you say anything, even just hello, to any collection agency, you give them the ability to lie about what you said.

    2) Do not give them your bank account number, because they can use it to take more money that you authorized. Pay with a money order instead.

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    • John8 months agoReport

      You have just described what's known as a "receipt." It is a pretty standard part of any transaction where money changes hands. Did you really not know this?

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  • Anonymous
    8 months ago

    They will do whatever they can to get the max amount of the loan outstanding, despite paying pennies on the dollar when they bought the debt. The best way to deal with these jokers is to entice them with a one time payoff amount that is likely a profit for them, but at least half of your balance. In writing by certified mail before giving them a dime and it'll be done.

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    • Lv 5
      8 months agoReport

      Paying the entire ORIGINAL full amount would be bad, you can haggle here. If you get them to agree to say half of the original amount, make them provide the deal in writing, certified and then you can send them a money order to pay it off.

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