Shady collection agency?

i’m planning to start payments of my loans soon and the collection agency i’m dealing with is Performant recovery inc. They got some very bad reviews dealing with consumers before. I’ve read that this agency is unprofessional and steals money. how can i not fall into any traps while making payments with this... show more i’m planning to start payments of my loans soon and the collection agency i’m dealing with is Performant recovery inc. They got some very bad reviews dealing with consumers before. I’ve read that this agency is unprofessional and steals money.

how can i not fall into any traps while making payments with this agency? is there a way to deal with a different one?
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