Trying to hook up smart outlet by wifi but will not connect?

I purchased a MXG smart outlet on amazon. I have the smart life app downloaded and everytime I try to connect it to wifi it says it needs 2.4 ghz connection. My xfinity router is lighting up with 2.4 and 5ghz. Any idea how I connect to just 2.4ghz or why else this outlet refuses to connect? Thanks

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