Anonymous asked in Yahoo ProductsYahoo MailOther - Yahoo Mail · 10 months ago

Yahoo doesn’t recognize my email?

I had to create another email that I’m using right now but my old yahoo email is on my phone and also connected to other websites. When I try signing in it says they don’t recognize my email and my phone number isn’t linked to my email either. I tried creating a new one and use my same email but it said the email was already taken (from me I know) I can’t send a reset password to my email bc it won’t get any emails. What do I do? I don’t want to create a new one because I have so many emails and things on my old one

2 Answers

  • 10 months ago

    If you were not signed in to your account is 12 months it was considered abandoned and removed.  If you were it may have been hacked.

    Recognize a hacked Yahoo Mail account 


    Keeping your account safe is important to us. If you think someone is trying to access or take over your account, there are some important steps you need to take to secure your information. Know the warning signs and what to do if your account has been compromised. 


    Signs of a hacked account 

    You're not receiving any emails. 

    Your Yahoo Mail is sending spam to your contacts. 

    You see logins from unexpected locations on your recent activity page.

    Your account info or mail settings were changed without your knowledge. 

    Review your Yahoo Mail settings 

    Hackers may change the settings in your Yahoo Mail account to disrupt your inbox or get copies of your emails. Access your mail settings and make sure none of your info or preferences were changed without your knowledge. Things to look for include: 

    Email filters 

    Sending name 

    Email signature 

    Reply-to address 

    Vacation response 

    Blocked addresses 

    Default sending address 

    Auto-forwarding address 

      If you think your account has been hacked - Immediately create a new password and secure your Yahoo Mail account.

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  • Sharon
    Lv 7
    10 months ago

    This is how to recover your account if you have password/sign in problems:

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