You need to understand that most "malware" writers actually put protection into their malware to protect it from being removed by the anti-malware software we all use. The way to disable malware so it can be removed is to put your computer into the SAFE MODE. When you boot into Safe Mode only Windows will boot up and nothing else is running including the malware. So it's critical to put it into Safe Mode, run your antivirus and anti-malware programs and let them remove anything that they find. Here's how to put your computer into Safe Mode, and take it back out when you are done cleaning up your computer. <<<<< Safe Mode Instructions for Yahoo Answers
The way to get past those malware issues is to use the Win 10 SAFE MODE. This allows you to only boot up Win 10 and not the malware too. So use these instructions to boot into the Safe Mode and just remember you have to also use the instructions to exit the Safe Mode. Run your antivirus, anti-malware programs such as Norton, AVG, etc. and Malwarebytes, etc. while you are in the Safe Mode. Allow your antivirus/anti-malware programs remove any problems they find. Here are the instructions. >>>>> Win 10 SAFE MODE Win 10 is a little odd because you have to go through a short process to put the computer into the Safe Mode and to get it back out of the Safe Mode. Here’s how to do both processes. This works in Win 8, Win 8.1, and Win 10. To Get Into Safe Mode: 1. Right click at Start button 2. Click on RUN 3. In the resulting box, type in the term msconfig and hit enter. 4. The msconfig window will appear. At the top of the window click on the Boot tab. 5. In the next window put a check mark in the “Safe Boot” box. 6. Click Apply, then click OK 7. Click Restart. The computer will go through a normal looking boot and you will have to provide your password if you use one. The desktop will eventually show up with a somewhat abnormal looking Desk Top with all icons skewed left and will say SAFE MODE in all four corners of the screen. NOTE: If you were to reboot the computer, it will boot/reboot continually into the Safe Mode until you take the steps below to change the settings for a "normal” boot up to your desktop. To Get Out Of Safe Mode: 8. Right click at Start button 9. Click on RUN 10. In the resulting box, type in the term msconfig and hit enter. 11. The msconfig window will appear. At the top of the window click on the Boot tab. 12. UNCHECK the “Safe Boot” box. 13. Click Apply then click OK 14. Click on Restart to boot the computer into its’ normal mode. NOTE: Once the Restart (reboot) is completed and the computer boots into the “normal” mode it will continue to boot into the normal mode each time you reboot. You are required to use the getting into the Safe Mode process(s) to get into it and out of it. >>>>> Hope this helps!