Why do counsellors' claim to be private and confidential when they're not?

After seeing my counsellor for a few sessions, I've opened up to him just to find out that I've been referred to the crisis team. I thought I was getting confidentiality counselling/ had a place to talk and trusted him, not to mention that the case didnt stay "confidential". How is counselling... show more After seeing my counsellor for a few sessions, I've opened up to him just to find out that I've been referred to the crisis team. I thought I was getting confidentiality counselling/ had a place to talk and trusted him, not to mention that the case didnt stay "confidential".

How is counselling confidential when he broke that confidentiality?
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