Should I have been compensated by this restaurant for their mistake?
Then she told me it wasn't ready and it would be out shortly. I was the only person on the bench by the hostess station waiting for take out. 20 minutes went by and I asked her "So is it going to be out soon, I've been waiting for a while now" mind you I showed up 10 minutes after it was supposed to be ready and it had now been 50 minutes since I ordered.
She told me she'd go check and then returned and said it would be very soon. A guy walked in, ordered a meal to go, came back 10 minutes later and his food was ready, I was starting to feel annoyed. I waited another 10 minutes and asked the woman if any of the take out orders that were sitting on the table were mine because mine should have been ready by now, at this point it had been 1 hr 10 minutes since I placed my order and I'd been the only one sitting there waiting for 40 minutes.
I said to the woman, "if you can't make the salad soon, I'll need a refund, I've been waiting for over an hour" She returned and said "there was a miscommunication, the kitchen didn't make your order, you'll get your money back on your card in 5 business days". I asked her "so are they making it now" and she replied "no" and walked away.
If you ordered food and were told it would be ready in 20 minutes. You waited for over an hour and had the hostess blow you off and tell you the food was almost ready when in fact they lost the ticket you'd not be as nonchalant about it as you are expecting me to be.
Then to have to wait 5 business days to get credited and leave with no food ontop of it adds injury to insult.
I said to the woman if it wasn't going to be out soon I needed to get going..