i keep getting a connection error with my scanner. I have checked and rechecked the printer and it is connected to wifi. What is wrong?

4 Answers

  • Lv 7
    5 months ago

    do you have the scanner software installed?

  • 5 months ago

    from your operating system's icon, print the test page. if that doesn't work, delete the printer and scanner in your operating system and then re-install

  • David
    Lv 7
    5 months ago

    Go to the manufacturers website for the scanner, often there is a help guide or troubleshooting section. That's the best we can do given the lack of details of the mystery scanner/printer and computer/operating system

  • Rayal
    Lv 7
    5 months ago

    Make sure the scanner driver are installed correctly. It is always better to say which kind and model of printer you have, which OS you are using and how you are attempting to scan over wifi. Plug in a USB cable and attempt to scan to eliminate driver errors then try the WIFI if the USB works as expected.

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