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Why do shops encourage the use of self service when they are actually putting their own skills on the line?

More self service means less till staff, less jobs

10 Answers

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  • June
    Lv 7
    2 years ago

    They require fewer employees to pay a salary too.

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  • 2 years ago

    That's the reason. Less staff. The biggest expense to a stores labor.

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  • .
    Lv 7
    2 years ago

    There is always one person observing the self-check registers.

    It leaves more time for employees to stock the rest of the store.

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  • 2 years ago

    Apparently you have not bothered to notice there is staff to give technical assistance to customers, or should be. How well the staff has been trained can vary A LOT.

    If you cannot add or subject without a calculator, you don't have basic skills. Why does your employee have to teach you something you should have been able to do before your tenth birthday? That'll what SOME employers, like IBM, are doing. Big Business has become Big Brother, not the federal government.

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  • 2 years ago

    To be more specific, it is the shop keepers that are encouraging automation because they can't see paying an unskilled worker the equivalent of a $30 salary...

    Most of the workers don't really have a choice....if they did, they wouldn't be facing replacement...

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  • No store is in business to provide jobs. None. Shops are in business to make profits. All wealth comes from sales and all jobs come from profits from sales. If some high tech robotics firm can create a machine that replaces employees for lower cost. The store has to follow that road. The more the employees get paid, the more likely the owner of the shop will buy the machine.

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  • 2 years ago

    The owners and management encourage it, not the workers. Cashiers at major supermarkets and big box stores will be gone in a decade or so. High end stores will retain humans mostly as a vanity thing for their customers. They will be doing what you could do yourself and provide meaningless pleasantries while doing it. Maybe a little up-selling thrown in.

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  • JetDoc
    Lv 7
    2 years ago

    Exactly the point... Less staff means less operating cost and more profit for the owner/operator of the business.

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  • 2 years ago

    You can thank the $15/hour minimum wage advocates for that. Where it is being made mandatory, shops have to let go of the lowest wage earning staff in order to raise the wages of the rest... and that includes those who had already gotten raises in order to keep them above those below them.

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  • 2 years ago

    On average, staff need to on-sell hundreds of dollars of stock for the business to earn enough to pay the staff and make a profit. So, fewer staff means more profit for less expenditure (up to a point).

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