Not familiar with the company, so don't know. Chances are if they say they didn't receive it, then they really didn't. It's always wise when returning an item to include a 'return receipt requested' or at least require a signature at the other end, so you'll know SOMEONE received it.
Processing your return can take time though, because the person who gets the mail may not be the person who processes the returns, and there's no telling how long it may take to get to the person who actually handles returns. Patience.
· 12 months ago