My workplace, and how it is so badly mismanaged. We'll get trouble tickets assigned to us, some of which are high priority and require a callback to the end user to resolve the problem. But.... when we ask for permission from management to call the end users back and actually work on those tickets, the managers, more times than not, will tell us, "Oh no, no, no! You'll have to hold off on callbacks. We can't permit you to be off the inbound que! We don't have enough agents!" So...... those tickets just sit, causing end users to get more and more upset. THEN.... we'll receive a nasty gram (e-mail) from the supervisors demanding to know, "Why weren't those tickets worked? This is unacceptable!"