Why do you almost have to flip out just to get a refund?

I dropped my Togo food and asked if it could be refunded and they said no. I asked for the manager and they said they did not have one. So I called up there and told them they are dumb and have crappy Togo bags and said if I didn't get a hire up on the phone I was going to come back up there and handle things... show more I dropped my Togo food and asked if it could be refunded and they said no. I asked for the manager and they said they did not have one. So I called up there and told them they are dumb and have crappy Togo bags and said if I didn't get a hire up on the phone I was going to come back up there and handle things myself. The hire up Finnaly called me and replaced my order.
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