The education forms did not even start getting processed until right around the beginning of March. Then it was determined that the h &r block software, among many other software programs, was not filling in certain questions the IRS had made mandatory. At first, the IRS started sending out letters to people like you telling them they had to fill out extra forms and mail them in. Then the IRS basically decided to waive that requirement because of the hassle it was going to be. So instead, these returns, including yours, are being processed, but by hand. So it is slow going.
If you want to be angry at someone, be angry at the Washington politicians who chose not to finalize the 2012 tax code until the beginning of 2013! This left all the computer programmers for the IRS, h&r block, and others working around the clock to be able to process returns during the normal tax season. I wish that all the congressional representatives had to work in a tax processing center and deal with the mess they created themselves.
If you want to talk to a live person, call 18008291040. Then do NOT pick the selection that says you want to check on your refund. Pick the selection that says you have a personal income tax law question.