Example from ASOS: They DON'T HAVE TOLL FREE NUMBER, so if you're USA trying to order, you need to know your Beginning & END date of your Credit Card. Mine's NOT TAKING IT. I have to email them, now I have to wait 6 hours before I can get my question answered, to order something from them. BTW: when I finally got my email answered, they're saying I'm having computer problem (I don't), and that I needed to clean my virus. I ended up NOT ordering from them, that still didn't answer my question!
I also suggest when paying for online purchases, don't use Paypal, it takes just once to be a victim. I was and it took 3 years to get my credit. Use your Credit Card, always, they can help you if any disputes. Example from YA!: "On the 10th of November we returned a watch I had bought for my husband, it was supposed to be an automatic but when it was taken off stopped after a short while. I phoned to tell then and they said to return it for a refund, I know it reached them on the 11th November as I tacked it by the post office. the promised refund has yet to come after several email all ignored and a few phone calls now all I can do is contact the credit card company. so customers beware".
AND beware of international shipping, they could add 3-25% extra fees, even if the price is cheap.
My merchant was from Texas, but the product was shipped from Hong Kong.
Other times, when you need to call Customer Service, they speak in foreign tongue and no one to translate them or JUST they don't answer calls.
One example from YA: I ordered clothes from PacSun worth 200 dollars, it was shipped by FedEx then given to usps. The tracking number says the package has been delivered but I didn't receive anything I was home all day. What should I do? Should I contact FedEx or usps? If I contact PacSun do you think I can get my money back?
Example of Small Prints from Topshop.com:
Please note: Topshop stores in Australia, Denmark, France, Germany, Italy, Netherlands, Spain, Sweden and the USA, currently do not offer refunds or exchanges on any Topshop.com purchases. We are sorry for any inconvenience this may cause you.
Unfortunately we are unable to offer exchanges at this time. You will need to return the unwanted item to us for processing first and then place a new order.