Changing phone/broadband from talk talk to O2?

why do they want £43 'conversion' charge

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  • Anonymous
    9 years ago
    Favourite answer

    Talk Talk use their own equipment in the telephone exchange to provide you with voice and data (phone and internet), this is known as local loop unbundling (LLU), this does not use BT's equipment whatsoever.

    O2 use LLU for broadband only, not for telephone, for o2 home phone they rent from BT to provide the phone service. As your line has been moved from BT's to TalkTalk's, BT will charge O2 to move the line from TalkTalk back to BT in order to provide you with o2 home phone. This physically happens in the exchange and is done by an engineer. BT typically charge a one off fee of £130 for this, this is what O2 will pay but O2 are free to pass the full cost or else subsidise the cost which in this case they have.

    Simply put the conversion charge is for an engineer to move your line from TalkTalks equipment back to the standard equipment which is typically used to provide service and instead of being charged the full £130 O2 are subsidising £87 of this.

    Source(s): Used to work for Sky Broadband we done the same as TalkTalk
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