Hi Stacey Mcintsoh
Question replied to by by Aiden Mackle of http://www.aidenmackle.com/ Hi there I would love to help you, but the question is not clear enough.
Ok to start with Fault code 18 “F-18” on a Bosch washing machine means a fault with the water pump or pump filter. As in the machine is not able to pump away the water.
With Bosch Washing Machines this is usually a blocked pump filter. ( Front of machine-bottom right-filter flap and then behind it a pump filter)
The pump filter should unscrew and be able to be removed (if it won't unscrew, that is a sure sign of a coin or such like stuck in it)
You say in your question that “I'M NOW EXPERIENCING REGULAR LEAKS FROM THE SEEL OF MY MACHINE”
Which seal do you mean? Do you mean the main door seal or just the seal on the water pump filter?
If it's the main door seal it's one of 2 things 1st (common Bosch problem) either there is a piece nipped off the main door seal (leaving an item of clothing partly out and closing the door will always do this) and so the machine will leak.
Or, even though you have cleaned the pump filter, it's not really cleaned out and a coin or such like is still blocking it.
Ok. Put some towels down, there could be more water about to come out. Open the pump filter again (if it turns easily, that is a good sign) Use the towels to mop up any water. Get a good torch and shine it into the body of the pump.
What can you see? Ok there is a white plastic impeller (looks like a small fan) is there anything stuck behind it? Can you move it around with say a pencil?
Using the same torch look into the pump housing about 40 degrees left of dead centre, is there a coin stuck in there?
From the information you have given me I can't give you a 100% answer, but I will say this. There should be no need for you to call Bosch and pay almost £119.
If the tips http://www.aidenmackle.com/ have just given you don't help you to sort this problem out yourself. This repair is well within the capabilities of any local Appliance Engineer and I would not expect you to be charged any more than £45.00
This is not about me, but let me explain how I would deal with this type of service call (and I am only one of 100's of local engineers)
I would check everything I have so far advised you, If I could repair your machine without it needing any parts, I would charge you £19 (I'm in Northern Ireland and repairs are cheaper here)
If your machine needed parts, I would charge you £19 plus the cost price of the parts.
I honestly believe you can have this problem sorted locally for no more than £45 at the most.
If any Engineer charges you more, have them write out a detailed invoice and then you send it to me. If I smell a rat or a potential rip off, I will write a full report to you by return. For this I will charge the huge sum of nothing.
I'm in the washing machine repair business now for 30 years and My Dad was doing it since 1952. One thing I hate is cowboy repairers.
Or as asked Stacey Mcintsoh send me a little more info because I want to help you, don't call me, but for sure text me and I'll call you back. (No I don't want your business, I'm in Northern Ireland)
My Number is 07799291790 (text only-I only cover a very small part of Northern Ireland and I simply won't answer a number that is out of my area unless you are a well known customer)
Kind regards,Stacey Mcintsoh