Billing and Payments
I have a call on my bill that I don't think I made. What can I do?
We’ve all done it – opened a bill and thought, “I didn’t call that number!”
In many cases, there’s a simple answer – it may just be a one-off call to a person or company you rang on one occasion. For example:
* Did you call your car insurance company to renew your policy, or call your gas or electricity company? This might be the case if it’s a number starting 0845 or 0870.
* Did you enter any competitions on TV, or take part in a TV vote for something like Big Brother or X Factor?
* If it’s a premium rate number, you can check who it belongs to on the PhonepayPlus website. They’re the people who regulate these numbers.
If it’s not any of these, is it possible that someone else in your home made the call? It’s worth checking with everyone to make sure.
If you still think that it is not a call that should be on your bill, just call us on 150 from your Virgin Media home phone or on 0845 454 1111* from any other phone.
* For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles may vary.
From the Virgin Media Website, where else would someone go for help?