Sorry, your password can't be reset online (Please read)?

So this morning, i tried to sign in my e-mail...it kept saying that i should put the right password, i know if i keep doing this and won't access they're gonna lock my account for 14 hours So i went where it says "I forgot my password" so from there i can change my password to a new one since i... show more So this morning, i tried to sign in my e-mail...it kept saying that i should put the right password, i know if i keep doing this and won't access they're gonna lock my account for 14 hours
So i went where it says "I forgot my password" so from there i can change my password to a new one since i know the answers to the 2 questions when i made my yahoo mail

However it kept showing me this :Sorry, your password can't be reset online"

So i e-mailed yahoo explaining them my problem and here's what they sent me:

Thank you for emailing Yahoo!
Unfortunately this email address is no longer used for Customer Care inquiries. For better routing please visit us at Yahoo! Help where you can search or browse all Yahoo! product or account answers to the most common questions, find how-tos and tutorials, as well as contact Customer Care.

Please visit Yahoo! Help at:
http://help.yahoo.com

To report abuse to Yahoo!, visit:
http://help.yahoo.com/l/us/yahoo/abuse/

We're sorry for the inconvenience and look forward to helping you.

- Yahoo! Customer Care
http://help.yahoo.com

Does that means i lost my account, and my yahoo answers account (Level 7 with almost 60.000 Points)
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