promotion image of download ymail app
Anonymous asked in Yahoo ProductsYahoo MailOther - Yahoo Mail · 9 years ago

Sorry, your password can't be reset online (Please read)?

So this morning, i tried to sign in my kept saying that i should put the right password, i know if i keep doing this and won't access they're gonna lock my account for 14 hours

So i went where it says "I forgot my password" so from there i can change my password to a new one since i know the answers to the 2 questions when i made my yahoo mail

However it kept showing me this :Sorry, your password can't be reset online"

So i e-mailed yahoo explaining them my problem and here's what they sent me:

Thank you for emailing Yahoo!

Unfortunately this email address is no longer used for Customer Care inquiries. For better routing please visit us at Yahoo! Help where you can search or browse all Yahoo! product or account answers to the most common questions, find how-tos and tutorials, as well as contact Customer Care.

Please visit Yahoo! Help at:

To report abuse to Yahoo!, visit:

We're sorry for the inconvenience and look forward to helping you.

- Yahoo! Customer Care

Does that means i lost my account, and my yahoo answers account (Level 7 with almost 60.000 Points)

1 Answer

  • 9 years ago
    Favourite answer

    If you're using the "New Improved" Y mail switch back to Classic for the time being until Yahoo can get this mess fixed with the "New" mail.

    Most of the problems people are having is BECAUSE of the new Y Mail.

    The New "Improved'' (sic) Mail is Unstable, fried, buggy, wasted, a pain & There's Several Solutions To go back to Y Classic Mail. There are literally Thousands & Thousands of users complaining they can't use their mail properly. At Least One of These Solutions will work either Permanently or Temporally to get You in Your Mail so you can Manage it for now.

    It's a lot of words but some folks are PC illiterate & I don't Know What Group You're in.

    As of May 31st, you can no longer switch back & return to the Classic version. If your previous version was the "New Mail", then you MAY be stuck with it & you can't get it back Permanently. Please continue reading

    Solutions for You:

    **PERMANENT SOLUTION** (ONLY if you have NOT "upgraded" Yet)

    To get back to the Classic version you'll have to lower the resolution on your PC to the point where it won't support the Beta version.

    To do this Right click on a blank space on your desktop & choose "Properties". Select the "Settings" tab. Move the slider that says "Screen resolution" all the way to the left (or Below 1024 by 768 pixels) Click OK. You may have to restart your PC (depending on your settings)

    Note: I'm still running XP & am not sure if this works in Windows 7 - Some say it doesn't

    After rebooting or logging into your Y mail account like normal, while in this new low screen resolution, you'll be asked to switch to the new mail. Do so & click OK or upgrade (don't worry). When you're in the new mail you'll brought to a page that tells you the resolution is to low. It'll give you a few choices. Choose the "last one" which will say something like 'go back to the previous version you were using'. Click that & you'll be brought to your old classic mail. Now you can change your screen resolution like it was before. This should be permanent - not just a one time fix (or until Y mail fixes/forces this too upon us & hopefully that's many months away)

    **TEMP SOLUTIONS** (If you HAVE already "Upgraded" to the new Yahoo mail)

    You can use these two links though it's only a temp fix & you'll have to use them every time to access the Classic version. Put them in your bookmarks or favorites for easy access. (All the links do the same thing)



    If the links don't work & open up Y Original Classic Mail then copy/paste the address in a new window or tab & press enter.

    ************************************** ************************************** **************************************

    Hope this helps

    Please come back & give SOMEONE a best answer (if one of the answers work for you) because some of these answers take a lot of time & work & research on our part. You can choose a best answer after 1 hour

    • Commenter avatarLog in to reply to the answers
Still have questions? Get answers by asking now.