Onthebeach.co.uk reviews?

Hi, I'm interested in booking a holiday through onthebeach.co.uk but I've read some bad reviews about them online (e.g people saying they called them the day after booking to say flight/hotel was full and charging more money to change the dates or upgrade to a different hotel). However, a friend used them... show more Hi, I'm interested in booking a holiday through onthebeach.co.uk but I've read some bad reviews about them online (e.g people saying they called them the day after booking to say flight/hotel was full and charging more money to change the dates or upgrade to a different hotel). However, a friend used them before with no problems.

Just wondering if anyone else has had a good experience with them?
Thanks
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