Try resetting your player first (the user Guide tells you how to do this. If this doesn't fix it.....
Make sure the hold/lock is not engaged -p.12 of manual
A search for your problem found this solution on:
Sometimes XP doesn’t properly recognize a Media Transfer Protocol (MTP) device and assigns the wrong driver, usually this is an initial ID error and it will hook a generic Mass Storage Device (MSD) driver instead.
This will procedure will (usually) set the correct driver for players that use MTP so give it a try. It may fail if there are class errors in your registry but it can also (sometimes) correct them. In any case, it won't do any harm since your player isn't connecting correctly anyway.
* Plug in the player so the USB bus can see it.
* Once it’s recognized (even wrongly), go to the Control Panel and choose "System"
* Choose "Hardware" then "Device Manager" tab.
* Look for “Portable Devices” in the list
* If it isn’t there then it hasn't been recognized as a USB device and you may have a hardware problem with it.
* If it is, Click on it. Under that it will say either “MTP Device” or “Portable Device”
* If it's A “MTP Device” then the correct drivers are probably loaded (see below for the correct ones)
* If it's a “Portable Device”, Right Click to get the properties.
* Choose the “Driver” tab then “Driver Details” button
** The correct drivers for an MTP device (in XP SP2) are:
If you are using an MTP device and these aren’t the ones listed then:
* Choose “Update Driver”
* Check "Install from a list or specific location (Advanced)" and Click "Next"
* In the next window check only the "Don’t search. I will choose the driver to install” then click "Next".
* In the next window highlight the “Portable Device” and click "Next" and browse to:
* Choose “wpdusb.sys” as the driver and OK it until you see it update the driver.
In “most cases”, this will correct the problem of an MTP device being improperly recognized.
· 9 years ago