UK: Have Virgin media got their priorities right?

A disabled friend had his outgoing calls cut off, because Virgin media haven't been paid, but his bills are paid on his behalf with his money by social services, and he also has his digital TV service supplied by them. He cannot even ring the emergency number, they have made no cutbacks on his tv... show more A disabled friend had his outgoing calls cut off, because Virgin media haven't been paid, but his bills are paid on his behalf with his money by social services, and he also has his digital TV service supplied by them.
He cannot even ring the emergency number, they have made no cutbacks on his tv service.
When I contacted virgin media on his behalf and told them the details, they told me he could ring them to sort out the problems, doh he cannot ring out.
The point is they cut off his ability to communicate, so he cannot ring social services, to get them to sort out the problem with Virgin Media, he cannot ring Virgin Media, and he can't get out to communicate by letter, (he can't write clearly anyway) So what did they hope to accomplise by cutting all his outgoing phonecalls.
If they cut his favourite TV channels instead of the phone, he could communicate with both Virgin media, and social services to sort the problem out.
Update: Problem is being sorted, he has a mobile with him, but it would cost a fortune to ring virgin media via a mobile, the phone queues.
3 answers 3