Anonymous asked in Computers & InternetProgramming & Design · 1 decade ago

SmartBridge Alerts:BTHelpNotifier.exe-Entry Point Not Found. Why?

The procedure entry point Get Process Image File Name W could not be located in the dynamic link library PSAPI.DLL.

6 Answers

  • 1 decade ago
    Favorite Answer

    this is a very common question being asked all you have to do is,

    If you have up-graded to IE7 from IE6 this will apply to you.


    If you receive the following error message after installation of Internet Explore 7.

    smartbridge alerts: MotiveSB.exe Entry Point Not Found

    the procedure entry point get process image file name w could not be found in the dynamic link library PSAPI.DLL


    *Navigate to the installation location for smartbridge

    (\program files\verizon\smartbridge)

    *find PSAPI.DLL and rename it to PSAPIOLD.DLL

    *reboot the system

    the program will find the new PSAPI.DLL in the \windows\system32 directory and will function normally.

    this is the correct method and should sort out the problem for you, and you wont keep on getting the message about smartbridge everytime you start your computer. good luck

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  • 1 decade ago

    Found Clarky and st33lgr1p answers very useful and they worked for me.

    Only thing, my PSAPI.DLL file was in \Program Files\Broadband Desktop Help\Smartbridge.

    The irritating message has gone.

    Thanks both.

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  • Clarky
    Lv 4
    1 decade ago

    click start>search....all files and folders..put smartbridge in the top box and hit enter when the results come up scroll down to psapi.dll and rename it psapiold.dll and when you reboot you will have no more errors...if you need further help email me

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  • Diane
    Lv 4
    4 years ago

    My computer started doing this when i installed IE7 and my file was missing -PSAPI.DLL go to microsoft support for IE7.They have fixes for each individual code this will sort the problem it did mine.

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  • 1 decade ago

    i have that too, but the answer above didnt work for me! bloody laptop driving me mad

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  • 1 decade ago

    This is an additional thanks to Clarky and st33lgr1p. Their answer was a success for me too.

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