Please help me pass london underground interview. 1,list action u wud take.2,xplain what u hope 2 achieve.?

imagine u are workin at d barrier of a london station.an elderly tourist wit limited english comes up 2 u.he is carryin a number of bags n he is able 2 comunicate that he is lost and needs to get 2 heathrow.
1, please list d actions that u would take
2, explain what u would hope 2 achieve through these actions
6 answers 6