In AOL I receive emails and can forward proper attachments OK, but if pictures and fonts
are embedded in the actual email, then as soon as I press the Forward button all fonts disappear, text-colour, size and all the pictures disappear completely. If the email says 'look at these lovely pictures' with captions under each one, the captions come out OK in plain type but the pictures disappear. I understand that it's something to do with suddenly being in plain text (I don't know why this happened) and needing to change this into rich text format and not to select HDML....but trying to do this through Tools doesn't work. I chose Tools and Internet Options and then Programs - but the editing seems to only be in HDML with no option to change this to either plain or rich text. What am I doing wrong?
Please answer in very simple language as I'm not computer literate. Thanks a lot.