I drove a disabled friend to a specialist's office in another city a couple days ago. It was her first visit with this doctor. We entered the office, I helped my friend to a chair, and I went to the window to register her. The sliding glass window was open, the receptionist was kicked back in a chair, with a mouthful of food (so much that she couldn't speak immediately), and had a sweatshirt draped across her chest and shoulders. When she finally swallowed her food, she greeted me with "Here. Fill these out." I helped my friend fill out the very short stack of documents.
While we waited to see the doc, there was only one other patient in the small waiting room. The receptionist left the sliding glass window open, and those of us in the waiting room could hear everything that was going on behind the desk. No effort was made by the small staff to keep their voices low, or close the window. We could hear their banter about personal matters, we could hear them making phone calls, we could hear all conversations. At one point, we heard the receptionist make a call to a physician's office in our home town. We heard her state the name of the doctor she was calling, the patient's name that was being discussed, the reason for the call, etc. I was appalled at the lack of privacy.
It turns out that I am acquainted with the woman the phone call was about. Should I let her know that her specialist is violating her privacy? I didn't need to know that Ms. Jones from my home town is seeing Dr. T in the next town, in addition to Dr. C in our home town. Should I call and tell Ms. Jones about the incident?
Upon seeing the doctor, he took the med. history himself. He kept asking a couple questions numerous times. He seemed not to be paying attention to anything my friend told him. She is disabled, but was asked 5 times, what kind of work she did, what she did for a living, after telling the doctor she was disabled and could not work. She's legally blind! She was also asked repetitively if she had been in an auto accident. She answered "NO" to this question at least 4 times!
I'd like to report this doctor for unprofessional conduct and violation of privacy. How do I go about reporting this doctor, and to whom do I report him?