Ive paid £175 deposit but want to cancel do you know?

Question

hi all.done a silly spur of the moment thing and booked a holiday going to tunisia next may.ive paid £175 deposit the total holiday cost is £1560.ive been on the trip advisor and holiday watchdog sites to look up the resort and hotel.
the soviva resort port el kantouie.
my god all the reviews are realy bad and to be truthful the place sounds like a dump,im realy concerned and i now dont want to go.im not realy sure what to do .i rang thomas cook thismorning the advisor said "we have had very good reviews about the hotel and you cant listen to silly reviews" i think she was trying to palm me off...........please help i realy dont want to be wasting our hard earned cash on a holiday were going to regret .what can i do?thankyou for your help/

Answer 1

Keep an open mind and ask your travel agent to direct you to the reviews that he's talking about.

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Answer 2

There is probably a penalty to be paid to get your deposit back, but if you insist you should be able to get most of it back. If you can`t, there is a holiday ombudsman you can appeal to.
We all make mistakes.

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Answer 3

i think you may be able to to change your holiday destination and transfer the deposit over. Best to ring your agent again and ask about changing holiday and state that you feel you were ill informed about the destinaton as you have looked up sites.

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Answer 4

They probably won't give you your deposit back - it's usually non-refundable. The first answer was correct - ask if you can transfer the deposit to another holiday.

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