Many many moons ago when I was at a Star Trek convention there and the place was full of Klingons. They hold quite a lot of sci-fi conventions and other conferences and meetings, and one has to be careful what dates you choose if you don't want to walk into someone dressed as Darth Vader. It's supposed to have undergone a complete refit and refurbishment since I was there last pre-2005. I never had any issues with the place. They are used to large numbers of guests though, so it is not a very personal service. You can get herded around like cattle, and some parts of the hotel are definately past their best. Average for what it is (a large hotel with a lot of footfall of guests), but I'd probably choose a smaller B&B place myself.